Frequently asked questions about Pet Care

SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.

What are the duties of pet care service provider?

- Take care of regular daily activities such as feeding, bathing, playing etc.
- Take care of the residential area, ensure that it is clean and tidy for safety and hygiene. Always keep the litter tray cleaned.
- Observe for symptoms and behaviors that may signal a disorder or illness and immediately report to the pet owner for treatment
- Play or exercise with them for good health and good mood
- Create peace of mind for pet owners by submitting photos or videos to report well-being

How can I help my pet to adjust when he/she needs to be taken in overnight?

Pets should be trained to stay in cages and make him feel that the cage is home and bed, not a prison. Importantly, when you have to leave them to stay with others, the farewell should be kept as short as possible. Because the longer it takes, the more the pet will feel the sadness and increased anxiety. Make sure that you share the information about your pet's behavior and daily routine with the pet sitter, such as waking hours, meal times, defecation times, etc., to make it easier to look after and benefit their physical and mental health.

How Often Should I Give my Cat/Dog a Bath? Would it cause any problem if I give them a bath too often?

Thailand is quite hot and stuffy that makes us think that pets must be hot too. With the gesture of goodwills toward the pets, you may think frequently give them a baht would help them feel more comfortable. But in reality, bathing too often destroys their skin and feather moisture. Not having enough moisture can negatively affect the pet's fur and skin health by making them have rough skin, lack of shine, itchy and infectious skin diseases. In hot summer, bahting the pets 3-4 times a month is sufficient. Importantly, use normal temperature water for bathing. Do not use too warm or too cold water, because it might make them uncomfortable.

What are the advantages of having a veterinarian take care of your pet in your own home?

For some reasons, it is not convenient to take your pet to the vet , such as a large pet suffering from a serious illness or injury, and unable to move or you may concern that the improperly transfer a large pet might worsen his condition. Therefore, calling for home delivery veterinary services is a viable option. In addition to the convenience, having veterinary services at home can help your pet feel more relax and reduce thier fear of exotic environments. Especially, when you have multiple pets and have to take them outside in your car at the same time. This can be a mess, whether traveling or queuing for treatment. While using home care services, you can schedule your preferred time. Don't have to wait in long queues and your pets are closely supervised by professional veterinarians as well. Home care veterinary service is therefore a very attractive option for the pet owners who want both convenience and safety of caring for your beloved pet whenever and wherever they need.

If the per care service provider does not come as reserved what should I do?

For the paid bookings, if the pet care service provider does not show up as appointment. Please inform SAIJAI before the end of your scheduled appointment. So we can help you follow up the provider or find another provider to re-schedule an appointment at a date and time that is convenient for you. In the event that you are unable to make a new appointment, Saijai will gladly refund all fees you have paid through SAIJAI's system.

After using the service can I review the pet care service provider?

Of course, SAIJAI would like to hear from you how your experience with the service provider is. Is it exactly what you want? You will receive a satisfaction evaluation form after using the service. You can rate your tutor and share the experiences to benefit future users

What services are included in your pet care package?

Saijai Pet Care service is for pet sitting service which including exercise, provide food and water, change the litter box, feed the meds, and be the companion at the pet owner's house only. On-site service will be an additional charge. The service covers the working hour from 08.00-18.00 hr. An overnight stay for pets lasts approximately 12 hours. And all pet are subject to all required vaccinations. The service is for 1 service partner per 1 pet only with weight limited under 30 kilograms.

Are your pet care service partner trained and background-checked?

Yes, all service providers from Saijai must go through security background check with the Criminal Police Department. Once their background has been checked, they are eligible to accept the job via our platform.

How much does your pet care service partner cost?

Please see the following details of our prices, 2 hours 600 baht 3 hours 800 baht 4 hours 1,000 baht 5 hours 1,100 baht 1 day 1,300 baht (8 hours work, 1 hour break) Pet Care service is for 1 service partner per 1 pet only with a weight limit of 30 kilograms.

Do you provide a grooming service?

Pet care service does not provide a grooming service. If the clients wish to have the specific needs, there will be an additonal charges.

Do you provide a sterilization service?

We do not provide pet sterilization services or other services related to the medical treatment and procedure.

How can I book your service?

Easy by just a click of hand! There are 3 ways to book our services. 1. By phone call at 66 (76) 325 346 2. By website at www.saijai.io 3. By LINE official account at @saijai_care

Which locations are you available to provide the services?

SAIJAI is available across major provinces in Thailand, such as Bangkok, Phuket, Samui, Pattaya, Hua Hin, and the surrounding Bangkok areas of Nonthaburi, Phatum Thani, and Samut Prakan. If you need a service outside of our available locations, please kindly consult with our customer service team directly.

Is there a cancellation or rescheduling policy for petcare service appointments?

In the event that you need to cancel a paid service reservation, you can contact our customer service team at least 24 hours before your scheduled appointment. You will receive a full refund of the service fee within 1-3 business days. Please note that we reserve the right to provide full refunds in all cases where you cancel your booking less than 24 hours prior to the scheduled appointment time.

Is there a satisfaction guarantee for your pet care service?

We ensure that our service partners meet your satisfaction. Everyone is well-trained and experienced in housekeeping. After receiving the services, our customer service team will ask you to fill in a satisfaction survey. We value all comments and feedback to continuously improve our services.