Cancellation and Refund
Customer may cancel any booking for a purchased Services with the notification of cancellation to SAIJAI at least 24 hours prior to the appointment, SAIJAI will proceed to refund the service fee after deducting the 20% cancellation fee.
SAIJAI reserves the right to refund in the event that the Customer cancels the booking less than 24 hours prior to the appointment.
Customer may change any booking for a purchased Services with notifying SAIJAI to change at least 24 hours prior to the appointment without any additional fee, SAIJAI reserves the right to proceed the 20% additional service fee in the event that the Customer change the booking less than 24 hours prior to the appointment.
SAIJAI reserves the right to accept or reject all refund, and change requests by Customers at SAIJAI’s sole discretion.
SAIJAI is a platform that connects clients with service providers like tutors, babysitters, elderly caregivers, drivers, and maids. Since the service providers are independent contractors, SAIJAI is not liable for their actions. There isn't any kind of status as the joint venture's employer, employee, or representative. Independent contractors are those who deliver the services. The quality of the service is at the provider's control. Although we make every effort to give the best service providers, there may still be risks associated with using the service.