Frequently asked questions about SAIJAI

SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.

Who is SAIJAI?

Baan Saijai Co., Ltd. has developed the “Care” platform ( to be a communication and search tool for service providers such as maid, babysitters, tutors, drivers, elderly care. Pet care, beauty and maintenance and help those looking for these services to make informed decisions about their services. By browsing the profiles of moderators and reviews from customers who have used the service, SAIJAI is a platform that facilitates both service providers and service providers to meet more easily.

The SAIJAI platform consists of two parts:
- The first part is for users or general customers who have a need for various services that SAIJAI provides through this platform conveniently and easily in one place.
- The second section is open to service-minded individuals, knowledgeable, skilled and able to provide professional service. Including those who are interested in creating a new career or wanting additional income from a part-time job to apply for a service provider or or a partner.

SAIJAI opened for service at the beginning of 2021 in both Bangkok and its vicinities and has a project to expand the service to cover all provinces across the country by 2022.

What services does the SAIJAI platform offer?

We have compiled a complete profile of service providers including maids, babysitters, tutors, drivers, elderly care. 5000+ pet care, beautician and maintenance technicians so you can find the one that suits you the most.

Who is the service provider on SAIJAI platform?

Service Providers are freelancers who register online on SAIJAI platform, create their own service profiles and schedule their work. Use the SAIJAI platform to reach customers and people looking for services, either Maid, Babysitter, Tutor, Driver, Elderly Care, Pet Care, Beauty and Maintenance with both hourly, daily and great value packages

Why choose SAIJAI?

SAIJAI is an easy-to-use platform where you can search for, maids, babysitters, tutors, drivers, elderly care, pet care, beauty and maintenance quickly. Easy booking in a few steps. Pay conveniently with a secure online system. Customer service team is ready to help with your needs.

What does "Background Check” symbol displayed on the provider or caregiver profile mean?

The “Background Check” symbol displayed on the provider or caregiver profile means they has conducted a personal background check with the Criminal Records Registration Division at the National Police by themself and found no criminal record.

How can I reserve a service provider on SAIJAI platform?

Go to to select your preferred type of service, date, time and location of service. Just in a few clicks, fast and convenient, SAIJAI will search for the service provider that suits you. - We will contact you within 24 hours to confirm your booking details and inquire about the service location. SAIJAI sends service provider information to you. - Make a payment through SAIJAI to confirm the reservation. - After the payment made, SAIJAI will send contact information to both parties. - The service provider starts work as scheduled.

What is the cancellation and refund policy of "SAIJAI"?

In the event that you need to cancel a paid service reservation. You can contact our customer service team at least 24 hours before your scheduled appointment. You will receive a full refund of the service fee within 1-3 business days. We reserve the right to provide full refunds in all cases where you cancel your booking less than 24 hours prior to the scheduled appointment time.

What should I do if a provider or caregiver not present as per appointment?

If your caregiver does not show up or arrive within the time of booking, you can contact them directly to ask if they are still on the way. Sometimes there may be unexpected things that can cause delays. But in the event that your service provider or caregivers do not show up at all or cannot be ontacted, please notify us immediately or within 6 hours of the end of the appointment time. In the event that the caregiver is late, you can contact the caregivers directly. You can also let us know of any problems, and/or write a review on our platform.

Will SAIJAI be responsible for any problems that arise between the service provider and the service recipient?

SAIJAI is a platform or a connector between service providers: maid, babysitter, tutor, driver, elderly care, pet care, beauty, maintenance and those services recipients. SAIJAI is not responsible for the actions, behavior or omissions of the service recipient or service provider. You may study and understand Terms of Service(Customer) before using the SAIJAI Platform.